I am writing in response to the Monster.com posting that requested a Hotel Front Desk professional. As a friendly, patient veteran of the customer service industry, I think you will find that I am perfectly qualified for this position.
As you will see in my resume, I have more than 10 years of experience in the customer service industry, with training as a hospital receptionist, a retail clerk and a hotel agent. The last year of my experience has come from the ABC Hotel, where I was responsible for check in, check out and customer complaints.
Patience, friendliness, and a good memory are key skills in this line of work and I have carefully cultivated those qualities and more in my daily interactions. I am excellent at following procedure to the letter, I work with an efficiency and urgency that has resulted in overwhelmingly positive customer feedback, and I am professional and polite in the face of anger and frustration. I find nothing more important than helping people find a solution for a difficult or maddening problem, and making sure that they leave with a sense of satisfaction.
Thank you for your consideration. Please contact me at the information listed above to set up at a meeting at your earliest convenience.
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